Frequently Asked Questions

What is the deal with Baked! anyways?

We started in 2006 when Jared Schneider, the legendary and wise founder, got tired of the late-night delivery market in Bloomington. Realizing that Bloomington and IU needed a high quality, customizable way to satiate its sweet tooth--no matter what time of the day or night it was--the idea for Baked! was born! To make the perfect custom cookies, served fresh out of the oven, he adapted his mother’s tried-and-true family recipes until he arrived at our world-famous Sugar, Chocolate, Oatmeal, and Peanut Butter doughs, made a list of about 40 mixins, frostings, and afterbake options, and opened for business. We now pride ourselves on our ever growing seasonal doughs (like Pumpkin, Blueberry Oatmeal, Turkish Coffee), gluten-free, vegan, custom cookie cakes, and Unbaked dough (raw dough made especially for eating out of a waffle cone!). There’s a cookie for everyone, and anytime is a good time to get Baked!

Do you deliver?

Heck yes! Delivery has always been a huge part of Baked and of life in Bloomington. We’ll deliver 9am-4am (call for summer/holiday/break hours) for a small delivery fee. Please tip your driver for their excellent service! We are happy to take an order from you and send it to someone else, even if you won’t be there to receive it. If you’re interested, please see the "I want to send cookies or a cookie cake to someone else. What do I need to do?" section of our FAQs and give us a call at (812) 336-2253.

Do you have online ordering?

As of now, no. We’re (slowly, very slowly) working on a system that we hope to get running in the future, but currently, the only way to get Baked! is by calling up one of our friendly bakers at (812) 336-2253.

When are you open?

Our regular hours are 7 days a week, 9am to 4am (that’s right, 19 hours a day, every day). We take walk-ins and delivery calls the whole time. Walk-in and pick-up wait times are typically 20-30 minutes, and delivery times are usually within an hour (sometimes more during peak hours)

How do I order?

First, pick your dough. We always try to stock fresh, hand-made Sugar, Chocolate, Oatmeal, or Peanut Butter dough, as well as a rotating variety of Seasonal, Gluten-Free, and Vegan doughs. Next, choose your mixins. These are anything that we mix into the dough, right after your order, before the cookies bake. You can go as crazy with these as you’d like, but we recommend no more than three or four mixins per type of cookie. Finally, choose your Afterbakes (small upcharge for these). Pick from our house-made Vanilla, Chocolate, Cream Cheese, or Oreo Cream Cheese Frostings, drizzles like Caramel and Honey, and candy like Hershey’s Kisses, Marshmallows, Reese’s Peanut Butter Cups, Snickers, Kit-Kat, Milky Way, Twix, or 3-Musketeers to top off your unique cookie combinations.

I want to send cookies or a cookie cake to someone else. What do I need to do?

No problem! We can usually send milk and cookies within an hour of contacting the recipient, or a cookie cake within about 5-6 hours. Just call us at (812) 336-2253 and give us a few pieces of information:
  • Your name and phone number
  • The recipient’s name and number (or the name and number of someone that will be with the recipient)
  • Delivery address
  • Date and time of intended order
  • Have your payment ready at the end of the call
  • Please keep in mind that we are unable to guarantee "surprise" orders. Typically we try to contact the recipient 1-2 hours before the intended delivery time, and to ensure that the recipient receives a hot, fresh order, nothing is baked until after the recipient has confirmed they will be home. There is also an additional processing fee to cover over-the-phone credit card transaction costs.

    What’s your allergy policy?

    During our operations, our staff regularly handle dairy, eggs, peanuts, tree nuts, cocoa, cinnamon, wheat, soy, and other spices and seasonally available ingredients. All of these allergens may have come in contact with any or all of our available products. We’re unfortunately unable to guarantee that any cookie combinations can be produced free of allergens. We can, however, suggest some that are more likely to be free of food-borne allergens. If you have a food allergy, we strongly recommend that you only order Sugar-Chocolate Chip cookies, as demand for this best seller allows us to pre-mix this dough with greater attention paid to physical cross contamination with allergens.

    We also pride ourselves on having high quality, customizable options for Gluten-Free or Vegan customers. At this time, we carry separate Gluten-Free and Vegan doughs (but not one single dough that is both Gluten-Free and Vegan). To help ensure the fidelity of these doughs with respect to our customers’ allergy concerns,

    -We do not offer Gluten-Free cookies with mixins that include gluten. These mixins are Oreos, Graham Crackers, Brownie Bites, Cheesecake Bites, and Pretzels.

    -Mixins that are Gluten-Free include Semi-Sweet Chocolate Chips, White Chocolate Chips, Dark Chocolate Chips, Butterscotch Chips, Mint Chips, Cappuccino Chips, Sprinkles, Raisins, Craisins, Toffee, Reese’s Pieces, M&Ms, Peanut M&Ms, Peanut Butter Chips, Peanuts, Mixed Nuts, Walnuts, Macadamia Nuts, Cinnamon Sugar, Coconut, Dark Chocolate Covered Espresso Beans, and Andes Mints.

    -We do not offer Vegan cookies with mixins that are not vegan. These mixins are Semi-Sweet Chocolate Chips, White Chocolate Chips, Mint Chips, Butterscotch Chips, Cappuccino Chips, M&Ms, Peanut M&Ms, Reese’s Pieces, Peanut Butter Chips, Cheesecake Bites, Toffee, Graham Crackers, Brownie Bites, and Andes Mints.

    -Mixins that are Vegan include Dark Chocolate Chips, Sprinkles, Oreos, Raisins, Craisins, Coconut, Macadamia Nuts, Walnuts, Mixed Nuts, Peanuts, Pretzels, Cinnamon Sugar, and Dark Chocolate Covered Espresso Beans.

    Although we aren’t able to guarantee that any item is completely free of allergen cross-contamination, if you clearly inform us when you order that you prefer a nut-safe, gluten-free, or vegan order, we’ll make sure to use fresh, clean utensils, pans, and equipment to mix, bake and box your order from start to finish

    What is this "Sludge Dough" I keep hearing about?

    Sludge dough is a little bit of all of our doughs and mixins put together. It is created when we make up your custom cookie order, and have just a little bit too much of the dough and mixins that you chose. When we have enough of it (which is usually), we bake it into huge bars ready for you to grab and go. Sludge dough is also great for rounding out that last type of cookie in your dozen when you already chose three types and can’t think of the rest! Order some sludge cookies anytime, but keep in mind that it is on special every Monday and Tuesday for only $10 per dozen.